Support centre
For questions about your products and projects, write to [email protected] or call 0324 606 06 66. Your message is routed to the relevant product team.
Support, for us, is not a call-centre number but a single channel to the team that wrote the product. Whatever product or project your message concerns, it lands with that team.
- Email: [email protected]
- Phone: 0324 606 06 66
- Head office: Mersin University Technopark
- Routed to the relevant product team
How to reach us
There are two channels: the e-mail address [email protected] and the phone number +90 324 606 06 66. On weekdays between 09:00 and 18:00 you reach the team directly. Every e-mail request is logged and routed to the relevant product team, so there is no “who was I talking to”.
In most of our products a support request can also be opened from inside the application; HukukBis and VetBis, for example, have a built-in ticket system.
- E-mail: [email protected]
- Phone: +90 324 606 06 66
- Weekdays 09:00–18:00
- In-app support request (depending on product)
How your request moves
The request is logged and prioritised: an issue that stops service does not wait in the same queue as a question. The product team looks into it; if needed we hold a screen-sharing session with you. When it is resolved you are told in writing what was done. If it is something that must not recur, the product or the process is updated.
For enterprise customers, support scope, response times and channels are written into the contract.
What we do not count as support
A new feature request is not support but a development request; we take it through the same channel, put it to the product team and get back to you. We say clearly what the outcome is and when it might come up — never a vague “in a future release”.
Frequently asked questions
What if there is an urgent problem outside office hours?
Out-of-hours response is defined separately in enterprise contracts. Our product infrastructure is monitored outside office hours too, and the team responds to service-stopping incidents.
How quickly will I hear back?
Requests are logged and answered the same working day. Resolution time depends on the type of issue; we share the expectation in writing in the first reply.
Do you provide training and set-up support?
Yes. User training is given when a product goes live, and training can be planned for users added later.
Quick quote
Tell us what you need for Support centre and our specialists will get back to you.
or call 0324 606 06 66